There are often a lot of questions you might have while deciding to purchase from Roadrunner Rubber. Here we have listed some of the most common questions that might come up.
Roadrunner Rubber Corp. FAQ – Frequently Asked Questions
Q: Do you offer FREE Shipping?
A: Yes, on orders of 1000 lbs or greater. (Free shipping available only to the contiguous United States–Excludes Alaska, Hawaii, and off-shore U.S. territories)
Q: Can I mix various Roadrunner Products to make minimum weight for FREE Shipping?
Q: Does Roadrunner Rubber Corp. accept credit cards?
Q: What is Roadrunner Rubber Corp. warranty?
A: Roadrunner Rubber Corp. guarantees all of our tires against defects in materials and workmanship. Roadrunner Rubber Corp. reserves the right to inspect and investigate any tire considered to be defective. Should a tire prove to be defective, Roadrunner Rubber Corp. has the option to replace the tire or issue credit. Freight and service costs shall be borne exclusively by claimant. This guarantee is for the exclusive benefit of the user and is not assignable.
Q: What is the difference between rubber cushion press-on tires and Fiberglass reinforced tires?
A: Normal rubber tires are rated to hold a certain amount of weight. The Fiberglass reinforced tires will hold more weight, and especially outperform non-marking tires. The Fiberglass tires are not for all conditions, however, and their life will vary depending on the speed and other conditions in your warehouse. Click here to learn more or contact us to get more information.
Q: What are non-marking tires for?
A: Non-marking tires usually come in white, beige, or grey. Non-marking tires will not mark the floor and are widely used in the food and beverage industries where rubber marks are not allowed. Most white non-marking tires are not as strong as their black counterparts and will give fewer hours of life. We carry a full line of white non-marking tires. In certain instances a polyurethane tire can be used; all poly tires are non-marking. One of the best options is the Fiberglass non-marking tire which is grey in color. It will not mark the floor and will hold up much better than traditional white tires.
Q: Do you do flat repairs in the Houston area?
A: Yes, and we are able to do many types of industrial machines in a timely manner. We do not do car, truck, or highway type flats. One way to reduce the time and money lost to flats is by filling your air tires with our poly fill which will eliminate flats for good. The tire will still have the same life, but flats are a thing of the past. Click here to find out more about our poly fill service.
Q: I have a very old forklift do you have tires that will work?
A: Absolutely! One of the advantages to being in the business for 45 years is that we were around when your machine was made and were probably making the original tires that went on that machine! If we do not have something in stock we can make it or find a solution for you!
Q: Are your tires only for forklifts?
A: No, and we are always amazed by the different applications our tires are used for. From rollers in pipe yards to the tires that run under baggage conveyers and sliding doors in airports, if you need a special application we are one of the only companies in the world that can custom make wheels and tires to your exact specifications.
Q: What is a de-bond and how does it occur?
A: This is a major misconception in the tire industry. Simply put, a de-bond happens when the rubber does not adhere properly to the steel in a cushion press-on tire. This tire will fail almost immediately, usually within the first few hours. The weight of the machine and load plus the pressure and friction of rolling on the floor will cause the de-bond. If a tire has been running for several weeks or months, it may crack, it may blow out, it may be cut, but it will not de-bond. A de-bond is a warranty issue. All of our tires receive repeated coats of adhesive to ensure a perfect bond, but sometimes this will occur.
Q: When should I change my forklift tires?
A: Worn forklift tires are a major safety hazard! This is one area where trying to “cut costs” by not changing your tires will cost you much more in the long run. As a rule of thumb, a 21 inch tire is engineered to hold a certain amount of weight, heat, and pressure. Wear even an inch away and the dynamics are completely different! Click here to find out more about the dangers of worn forklift tires.